Privacy Policy

Knauf Insulation is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information.

1. The information we collect and how we use it

  • When you create your shopping list we require your name and email address.
  • We gather the above information to allow us to process your shopping list and to fulfil your request. The relevant information is used exclusively by Knauf Insulation, our group companies, our approved agents and sub-contractors. We will not pass your data to anyone else unless that person is acting on our behalf or you give us express consent.
  • We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our services. These statistics will not include information that can be used to identify any individual.
  • From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
  • We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info.au@knaufinsulation.com.

2. Our use of cookies and other information gathering technologies

  • A “cookie” is a small text file that is placed on a user’s computer hard drive by a website and are used for customising site information to improve user experience. There are several types of cookies and the most common are often referred to as “session” cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.
  • Our website uses cookies generated by Google Analytics to understand what pages on our website are visited by each visitor on each visit. These cookies do not gather any personal data and certainly do not pass any information outside of earthwool.com.au. More information on the cookies used by Google Analytics can be found here.
  • Knauf Insulation recommends you accept cookies to take full advantage of the services our website provides. However, if you are concerned about the use of cookies and do not wish us to use cookies, please do not use this website, or alternatively disable cookies in your browser.

3. Updating your details

  • If any of the information that you have provided to earthwool.com.au changes, for example if you change your e-mail address, please let us know the correct details by sending an e-mail to info.au@knaufinsulation.com.

4. Your consent

  • By submitting your information, you consent to the use of that information as set out in this privacy policy. By ticking the relevant boxes in our data entry field, you consent to being contacted by e-mail, phone or post.
  • If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. We suggest that you return to this privacy policy on a regular basis and carefully read the information provided

5. How to contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to info.au@knaufinsulation.com.